Terms & Conditions
Welcome to our site. Our terms and conditions comply with UK legislation and are designed to ensure that you can shop with confidence and security. Please read these terms and conditions carefully as they affect your rights and liabilities under the law and Consumer Contracts Regulations. We reserve the right to alter these terms and conditions at any time and without notice. The contract is between you (the buyer) and Parts 4 Appliances (the seller). The goods shall be the products supplied by the seller to the buyer under these terms and conditions.
Making a purchase
Security is our top priority and you are 100% secure when shopping on our site.
We know you'll want to feel secure when shopping on our site therefore we use a secure system to protect your details online. Our site has a valid Thawte SSL certificate, which protects your payments over the net. Parts4appliances uses encrypted SSL security to protect all of your personal information. Thawte are a leading independent verification service for SSL security, and you can click on the thawte security logo to verify Parts4appliances has a valid SSL security certificate and that your information will be protected. You will see a padlock appear in your web browser whenever we ask you for personal information, and the web address prefix will change from 'http' to 'https' because you are on an SSL secured and encrypted page within our website.
Secure card payments are taken through our Cardsave Merchant Account. Cardsave is a member of the WorldPay Group, one of the largest card processors. Cardsave handles transactions worldwide and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This compliance requirement ensures all cardholder information is stored, processed and transmitted securely.
PayPal (No PayPal account needed)
Paypal to process your payment who use state of the art security tools and techniques to ensure that you are protected from any security risks.
All our prices are are subject to change without notice.
Product descriptions and suitability
Manufacturer names and numbers are used for reference purposes only. All images are for reference purposes only. We list genuine spare parts and non genuine spare parts, each of which is clearly stated within the product description. Manufacturers can change the design of parts and they will not look exactly the same, but they will have been deemed suitable by the manufacturer.
Disclaimer: We cannot be held responsible for advice or the suitability for a part for a repair of an appliance and do not supply parts for a trial basis. It is your responsibility to check that the correct part is required for a repair and that it is fitted by a competent person, with the correct tools, and the appliance disconnected from the mains. Any items that have been damaged through incorrect fitting will NOT be exchanged.
Pricing Error & Inaccuracy Disclaimer
Whilst all efforts are made to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. We reserve the right to correct these inaccuracies even if you have placed an order. In this event we will contact you and you can continue with the order or cancel it.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Parts 4 Appliances and are protected by international copyright laws.
We take the privacy of our users seriously and are committed to safeguarding the privacy of our users and clients in accordance with worldwide practices for customer privacy and data protection. We will not release your personal data to any third parties without your consent or as required to by law.
We collect personal information from you through the use of enquiry forms and every time you place an order. The only information we see is your name, address, phone number, and email address. All information is treated with the highest standards of safety and confidentiality.
We do use 'cookies' on our website, which help keep track of items you have put in your basket to make your shopping experience easier. You can disable cookies in your browser at any time and you can also delete any saved cookies on your hard drive by deleting all 'temporary internet files' via your control panel in your browser.
Most of our parts have 90 days guarantee against faulty workmanship or materials except electronic components such as timers and modules which can be damaged by static electricity. These items cannot be returned for credit if they have been removed from the sealed packing. Please contact us if a part develops a fault within this time and we will arrange for the item to be tested. It will then be repaired or replaced. Please note: you are responsible for the safe return of the item. Items must have been subject to normal wear and tear and not been misused.
UK Standard Delivery
Our standard delivery is by Royal Mail. Deliveries are made during the week and on Saturdays. Most orders will arrive within 1-3 days, but can take longer. Your order will be dispatched the same working day if ordered before 2pm after which your order may be dispatched the next working day.
Need your order in a hurry? Why not use our express delivery service. Your order will arrive the next working day. A signature will be required. Please note: Excludes weekends and bank holidays. Exclusions apply, certain post codes will be 2 working days via courier. We do not offer express delivery to Ireland, Scottish Highlands, Remote Islands, Isle Of Man or Isle Of Wight.
Returns & Cancellations Terms & Conditions
We believe that you will be delighted with your product but we understand that there may be an occasion where you feel it necessary to return an item. We aim to keep the process as simple as possible.
Damaged Or Faulty Goods
If you receive an item that has been damaged or faulty, please contact us within 24 hours of delivery and we will send a replacement and arrange for you to return the item. If possible, please attach a photo as proof. All claims for damaged goods must be made within 24 hours of delivery.
Part incorrectly ordered or no longer required.
Orders can be cancelled up to 14 days after the date of delivery. All items returned must be unused, unopened, in it's original packaging in a resalable condition. Any signs of wear or parts being fitted will result in refusal of your return. Electronic components such as timers and modules can be damaged by static electricity and can not be returned if they have been removed from any sealed packing. You are responsible for the safe return of any unwanted item(s). All returns are subject to inspection and if successful your payment will be refunded within 10 days. Delivery charges are not refundable unless the item is damaged or faulty.
In order to return an item you need to first obtain an Authorisation Number. The Authorisation Number must be clearly stated on the outside of the packaging. We will inform you of the Returns Address. Contact us via email.